All orders ship from Los Angeles. Shipping costs are Non-Refundable. Please allow 24 hrs for your order to process excluding weekends and major holidays.
FREE DOMESTIC SHIPPING ON ORDERS OVER $100 (EXCLUDING HAWAII AND ALASKA).
Unfortunately, we are not responsible for packages that may be lost in transit. It is the responsibility of the receiver to locate packages. We will do everything possible to assist you and suggest you select a delivery address you trust (ideally where someone is able to receive and sign for the package). For further questions contact us at email@example.com.
We send all international packages via UPS or DHL.
$25 Flat Rate to Canada, Romania, Spain, Sweden, Finland, Germany, Poland, France, Germany, Greece, Czechia, Austria, Bulgaria, Croatia, Lithuania, Slovakia, Slovenia, Mexico
$35 Flat Rate to Ireland, Malta, Latvia, Portugal, Switzerland, Cyprus, Italy, UK, France
$45 Flat Rate to Hungary, Netherlands, Luxembourg, Australia, New Zealand, Estonia, Denmark, Japan, Hong Kong, South Korea, Belgium **All other countries please enter your address for rates**
Please read the Customs Policy before placing your order: Payment of any duties and import taxes is the responsibility of the recipient which are collected at the time of delivery. Duties and taxes are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier office. If the recipient refuses delivery of their order due to customs charges the package will be considered abandoned and disposed of by the shipping carrier and therefore your order is not eligible for a refund. Note that the customer is responsible for paying shipping costs for returning any item/s. And shipping costs are non-refundable.
We want you to love your KENT!
We offer store credit or refund on all regular priced items only. With the intimate nature of our pieces, we are not able to accept returns on lingerie bottoms or bodysuits..
You can return unworn merchandise within 7 days of shipping date for refund and 14 days for store credit. Any product returned outside of the 7-day return policy will not be accepted for refund. Any product returned outside of the 14-day return policy will not be accepted for credit.
The item(s) must be new, unworn, unwashed and in original packaging with KENT tags attached. Garments that are soiled, damaged or altered will not be accepted and will be returned to the customer without a refund.
Return shipping labels are provided for United States residents only. For residents living in the 48 contiguous states, a $10 USD return shipping fee will be deducted from your refund/store credit. For residents living in Alaska and Hawaii, a $20 USD return shipping fee will be deducted from your refund/store credit.
INTERNATIONAL RETURN SERVICE: We will accept unworn returns from international costumers, however the customer is responsible for the cost of return shipping and all associated duties and fees.
We are not able to process exchanges within the same order. If you wish to exchange an item for an alternative style, color, or size you will need to return the item for a refund (within 7 days) or store credit (within 14 days) and purchase the new item separately.
NOTE: underwear is not eligible for refund or store credit. Please email INFO@KENTWOMAN.COM with any questions.